Traceable calibration allows you to track the operation of your instruments and minimize the time and cost associated with unsured downtime and quality issues. This service includes checking the performance and adjusting of the measurement, if possible. It also contains „As Found“ and „As Left“ measurement data to display measurements for each test point each time. This data can help you characterize your device`s performance and tell them exactly what you`re measuring. System and service requirements can be as individual as a fingerprint. No two are the same, and it should be like that. Your individuality is your USP, which is why we emphasize it instead of resorting to pre-defined standard agreements. We would be happy to learn more about your needs and work with you to find the perfect ALS for you, based on our mix and match approach. It is precisely when the system is required to be extremely reliable that our service level agreements pay off. Accreditations: The ETS is in the process of making a controlled quality manual available, but is not yet ISO certified. Our calibration system is based on the requirements ansi/NCSL Z540. Turnaround Time: ETS Service Level Agreement (SLA) must complete calibration within 2 weeks. The expedited service is available for a premium fee – please find out if you need a service more than 2 weeks.
Our goal is to provide our customers with quality, timely service. Major transformations or repairs will take longer and we will indicate the expected date. 1. Data calibration – For systems requiring our most in-depth calibration, ETS test technicians perform the model-specific calibration method twice; when we record the data received for the first time before all adjustments, we will make all necessary calibration changes the second time and record the final values after the adjustment. Customers receive copies of all data sheets with parameters measured before and after the calibration process. This service also includes a one-sided calibration certificate and a calibration sticker is installed on the device. Anytime and anywhere. We provide 24-hour reports on problems. Goodbye to tedious waiting times for helplines. Enjoy flexible service concepts with no hidden fees. Focus on what matters: your core business.
We`re going to do the rest. Our service level agreements range from repair coverage to guaranteed solution times. To ensure the optimal reliability of your systems, we orient our services flexibly according to your specific needs. To make your setup easier, we have three pre-defined service levels. As part of the „full“ service of this agreement, Raditeq offers a replacement tool in case the repair exceeds the maximum time of 10 working days. This loan unit is a similar instrument or, if not available, an equivalent instrument and will be made available temporarily until the repair is complete. Raditeq arranges the transport of the loan device. Transportation costs are charged to the customer based on actual costs. Knowledge is power, which is why we offer personalized training modules for your service technicians. The repair service includes all work related to the repair of Raditeq products sent by the customer to Raditeq. This service includes work (hours) and the replacement or repair of defective parts and materials. Repairs are carried out exclusively by a service centre approved by Raditeq.
Our calibration and repair service provides calibration services for all ETS devices. We recommend that you calibrate all ETS products each year.